Job description

2nd Line Service desk analyst / On site engineer

Must have

Previous MSP experience (essential)

Office 365 Administration (essential)

Azure / Ad Administration (essential)

Antivirus KNowledge (essential)

Our key client is now in their new offices and are looking for reliable, MSP trained 2nd line engineers to work the service desk and to go onsite occasionally.

They are a very good employer with a great team and excellent management!

This is a great opporunity for the right people to come in at a time of growth and prosperity, great established company, secure and cash rich with a good flow of work for the service desk.

Be well mannered, well experienced and have a great attitude please!

We look forwar to talking to you and should you feel it is a good fit, Interviews will be quick and concise.

• Salary range – £27 – 37k
• holiday, 20 days, plus birthday, plus Christmas – new year, plus bank holdays
• pension, Standard NEST pension
• bonus, TBC – Bonus system being launched in 1 month at company wide event
• All business mileage paid for

Job Type: Full-time

Salary: £26,000.00-£37,000.00 per year

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Bicester: reliably commute or plan to relocate before starting work (required)

Experience:

• MSP: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Drivers Licence (required)

Work authorisation:

• United Kingdom (required)

Job description

Hopefully this Job is for you…

We are looking for the trailblazers, the entrepreneurs, the dealmakers and the sales stars!

We want to talk to you if you :

• Want to learn to be a top IT account manager
• Want to succeed through hard work and dedication
• want to build a portfolio of accounts
• Enjoy the buzz of selling
• Want to earn big commission
• Want to work for a company that values you for what you can bring and supports your sales with multi channel partnerships, accreditations and framework agreements so you have NO BARRIERS TO SELL!

Our client is a respected VAR with relationships across all distribution and supply chain networks.

We have positions in SW London, KT9 area.

Office based, Amazing Environment, Big Career path!

Drop us your cv today to start the conversations.

—-

Our client is a top player in the IT hardware and Services space with framework agreements in place and platinum accreditations to support your clients needs.

Recently moved into new offices they are looking to expand their salesforce and want to attract established IT Account Directors to fill senior sales roles with the right salary and pay plan. (all negotiable)

The Client :

• SW London/Surrey based IT Reseller
• Hardware focussed with full suite of services to offer to your client base (anything you currently sell into your clients you will be able to retain the same or better the level of service with top level margins)
• CCS framework approved for public sector sales
• Platinum Partners (multi vendor)
• Multi partner choice of providers to enable the best pricing and GP on the day on your deals
• Winning environment
• Monday to Friday in the office
• Relaxed and Fun but professional business environment to work in
• New offices, close to train and bus, easy access and parking KT9

Apply for a confidential discussion about this role.

Job Type: Full-time

Salary: £40,000.00-£100,000.00 per year

Benefits:

• Casual dress
• Flexitime
• On-site parking
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Chessington: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Job description

• THIS ROLE IS OUT OF HOURS / NIGHT SHIFT
• OOH Overnight Service Desk Analyst- 4-on / 4-off- Fully remote
• hours- 7am to 7pm and 7pm to 7am.

Our Key Client in Surrey has some incredible openings for support staff on the helpdesk.

They are one of Surreys Largest MSP’s, This company is one to work for with an incredible office space, culture, progressive career path and top rate SLT who will support your growth.

We need dedicated and genuine people to add to this growing team.

Job Functions

• Provide technical support to our customers who may log calls by phone, email or direct via the support portal
• Use the tool sets to proactively monitor, manage and improve the computer systems run by us on behalf of our customers
• Ensure that all incoming cases are dealt with in a professional, courteous manner
• Take ownership of cases and managing them in a logical and methodical manner and proactively update the customer
• Correctly logging cases, categorising and prioritising them in line with team procedures
• Conducting full and through diagnostics with end users to enable first point of contact fault resolution
• Ensuring all cases are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
• Managing cases through their entire lifecycle from the first point of contact through to resolution
• Identify and escalate repeat issues or service risks into service management teams
• Sharing knowledge with team colleagues
• Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational

Required Skills

• Ideally have experience in an MSP
• Have excellent communication skills, verbally and written
• Have a good attention to detail
• Be able to follow process and procedures as needed
• Have a natural problem solving mindset
• Ability to organise, prioritise and manage own workload
• Experience with various versions of Windows desktop operating systems
• Active Directory environment experience involving administration and troubleshooting
• Good understanding of IP routing and switching
• MS Office 365 and Azure knowledge
• Collaborate with partners and third party companies to effectively resolve problems.

Requirements Competencies

• A friendly individual willing to become part of a close-knit team
• Excellent customer service skills over the telephone
• Excellent attention to detail and ability to retain information and develop good product knowledge
• Happy to work in a busy office environment and able to multitask
• A logical approach to problem resolution
• A positive approach to work, self-motivated and professional
• Hold or be working towards industry certifications

Interviews will be quick and concise, we want to get people into the role by the end of November 2022.

Job Type: Full-time

Salary: £29,638.00-£30,865.00 per year

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Remote: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• azure admin: 1 year (required)
• O365 admin: 1 year (required)
• Active Directory: 1 year (required)
• Technical support: 2 years (required)
• MSP work: 2 years (required)

Work Location: Remote

Hopefully this Job is for you…

We want to talk to IT Account managers in the UK with a base of clients delivering GP which can be forecast accurately, to work for our client on a hybrid/remote basis as an account director.

We want to talk to people who understand how to manage their time and business from wherever they feel they do business the best, at home, onsite, or in the office…

Our client is a top player in the IT hardware and Services space with framework agreements in place and platinum accreditaions to support your clients needs.

Recently moved into new offices they are looking to expand their salesforce and want to attract established IT Account Directors to fill senior sales roles with the right salary and pay plan. (all negotiable)

The Client :

• SW London/Surrey based IT Reseller
• Hardware focussed with full suite of services to offer to your client base (anything you currently sell into your clients you will be able to retain the same or better the level of service with top level margins)
• CCS framework approved for public sector sales
• Platinum Partners (multi vendor)
• Multi partner choice of providers to enable the best pricing and GP on the day on your deals
• Winning environment
• Hybrid working (1 day in the office per month, remainder where you work best)
• Relaxed and Fun but professional business environment to work in
• New offices, easy access and parking

The pay plan will reflect your capacity to deliver GP based upon previous proven performance

This role will suit anyone who wants to work for a dynamic and forward thinking business, someone who wants to be the paid properly for the business they bring in and someone who understands the value of what they do and what their business relationships are worth.

Apply for a confidential discussion about this role.

Job Type: Full-time

Salary: £40,000.00-£100,000.00 per year

Benefits:

• Casual dress
• Flexitime
• On-site parking
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Chessington: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• IT Hardware Sales: 2 years (required)
• IT Sales: 2 years (required)

Work Location: Hybrid remote in Chessington

Our Key Client in Surrey has some incredible openings for support staff on the helpdesk.

They are one of Surreys Largest MSP’s, This company is one to work for with an incredible office space, culture, progressive career path and top rate SLT who will support your growth.

We need dedicated and genuine people to add to this growing team.

Job Functions

• Provide technical support to our customers who may log calls by phone, email or direct via the support portal
• Use the tool sets to proactively monitor, manage and improve the computer systems run by us on behalf of our customers
• Ensure that all incoming cases are dealt with  in a professional, courteous manner
• Take ownership of cases and managing them in a logical and methodical manner and proactively update the customer
•  Correctly logging cases, categorising and prioritising them in line with team procedures
• Conducting full and through diagnostics with end users to enable first point of contact fault resolution
• Ensuring all cases are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
• Managing cases through their entire lifecycle from the first point of contact through to resolution
•  Identify and escalate repeat issues or service risks into service management teams
•  Sharing knowledge with team colleagues
•  Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational

Required Skills

• Ideally have experience in an MSP
• Have excellent communication skills, verbally and written
• Have a good attention to detail
• Be able to follow process and procedures as needed
• Have a natural problem solving mindset
• Ability to organise, prioritise and manage own workload
• Experience with various versions of Windows desktop operating systems
• Active Directory environment experience involving administration and troubleshooting
• Good understanding of IP routing and switching
• MS Office 365 and Azure knowledge
• Collaborate with partners and third party companies to effectively resolve problems.

Requirements Competencies

• A friendly individual willing to become part of a close-knit team
• Excellent customer service skills over the telephone
• Excellent attention to detail and ability to retain information and develop good product knowledge
• Happy to work in a busy office environment and able to multitask
• A logical approach to problem resolution
• A positive approach to work, self-motivated and professional
• Hold or be working towards industry certifications

Interviews will be quick and concise,   we want to get people into the role by the end of November 2022. 

New offices : Excellent Package : Great environment : +Bonus

Must have

Previous MSP experience (essential)

Office 365 Administration (essential)

Azure / Ad Administration (essential)

Antivirus Knowledge (essential)

Our key client is now in their new offices and are looking for reliable, MSP trained 2nd line service engineers to work the service desk and to go onsite.

They are a very good employer with a great team and excellent management!

This is a legitimate opportunity for the right people to come in at a time of growth and prosperity, great established company, secure and cash rich with a good flow of work for the service desk and site visits.

Be well mannered, well experienced and have a great attitude please!

We look forward to talking to you and should you feel it is a good fit, Interviews will be quick and concise.

• Salary range – £27 – 37k
• holiday, 20 days, plus birthday, plus Christmas – new year, plus bank holdays
• pension, Standard NEST pension
• bonus, TBC – Bonus system being launched in 1 month at company wide event
• All business mileage paid for

We have an exciting opportunity for a money driven surgical salesperson! 

Birmingham to Leicester patch,  spending accounts and a top key client! 

Please have a solid track record! Figures to back up your performance and a drive and desire to sell and earn! 

We expect this position to be filled wuickly so please apply now. 

Salary: £35 – £45K per annum dependant on experience + un-capped commission OTE £50K+ Responsibilities:

 Account management of existing customer base.

 Building the business within the territory using a variety of sales techniques.

 Targeting potential customers and assessing opportunities for new business sales.

 Analysing competitor activities in the region and assessing opportunities for business development.

 Working to revenue targets and KPI’s as set by the Company.

 Networking with customers in the territory and building relationships.

 Attending relevant industry events and conferences to build business.

 Chasing sales leads from conferences and events attended by the Company.

 Putting together sales strategies to target new accounts as well as maintain business.

 Keeping up to date with industry news to identify opportunities for new business.

 Working closely with other Area Sales Manager’s and Regional Sales Manager.

 Attend surgical procedures to ensure correct application of products as well as offer support and guidance to surgical teams on equipment handling. Required Experience:

 BSc Degree, preferably in a life science or Nursing qualification such as Dip HE or two plus years previous experience working as a territory sales manager.

 Relevant industry background gained from company in a related industry.

 Excellent people skills and an ability to build relationships with people at all levels.

 Proven track record of building business and hitting sales targets

£40000 – £45000/annum 20% commission & car & benefits  

SE1, Chaucer, Greater London 

Managed Print Services – BDM 

London Based,   South Central Patch (SE1 to the south coast) 

You will get all existing accounts on patch to manage

You will be expected to hunt and win new business with help from pre sales tech. 

In this role you will be cold calling, warm calling, door knocking and appointment setting, 

The MPS industry has been turned on its head and the opportunity now for the BIG PLAYERS is to get in front of new clients with a solid and sustainable solution, as a BDM you will be representing a direct global manufacturer. 

In this role you have the full backing of a Manufacturer independent of any Dealer Network, The corporate Offices are available for use as well as the team of pre and post sale function to aid in your selling process.

Managed Print – managed Services – Digital Transformation – Document Management

If you have experience in Sales and leasing this could be a fantastic move into a very well established team of incredible sales people who can teach you a great deal. 

PRODUCT STRATEGIST
LONDON 
HYBRID
3 Days wfh 2 Days office

We have a new and exciting role for a Product Strategist to work for one of our independent clients who are a Digital Consultancy specialising in Digital Transformation based in London on a hybrid basis.

The role of Product Strategist will align UX Design with the client’s business goals and strategies and will assist in guiding the overall design strategy for a product, align the UX Research and BI to help shape the product roadmap and designs.

Responsibilities:

• To develop a solid understanding of the client’s business goals and user needs
• To identify and high impact research questions and opportunities whilst driving strategic design decisions
• To develop a framework to run client and user workshops with a clearly defined methodology to produce synthesises reports for the client that has meaningful insights
• To synthesize both UX Research and business data to help shape the product roadmap, designs and the future UX Research activity
• To create and review user stories with a given design sprint to ensure goals and objective and clear and led by UX Research
• To use storytelling to communicate high level concepts and research insights in all presentations / reports and workshops
• To evaluate and measure the outcome for each design sprint
• To provide recommendations on how to best improve the overall product design
• To collaborate between cross functional teams
• To facilitate and run workshops with both clients and end users and to produce UX reports which will summarise the key findings and determine the future product design at the end of each phase
• To define and scope a new product / platform / ecosystem
• To define the key features and functionality sets which will differentiate the products over a period of time
• To formulate both concepts and requirements into a strategic roadmap and overall approach include IA and UX artifacts
• Develop and conduct large scale user testing for validation
• To identify the best tools / scripts and frameworks to ensure a solid approach to testing is conducted
• To make sure the user and clients’ needs are being met
• To understand the client’s business goals and define audience needs
• To conduct the UX research / competitive analysis and stakeholder interviews
• To synthesize discover research into a strategic approach and create deliverables
• To collaborate with the Design and Development teams to ensure the design and implementation of the product meets the true vision
• To perform UX Audits and analyse the data from various tools to provide insights on user behaviour
• To identify and recommend design changes
• To identify potential future opportunities through revisions and improvements for later stages
• To provide strong user centred design leadership
• To prioritise projects / manage tasks and collaborate closely with the Pm team to deliver projects on time and on budget
• To present strategy briefs and decks to internal teams and clients
• To lead a project from a UX perspective with a user centred approach

Qualifications / experience / skills:

• A UX Design related Degree
• 4- 5+ years exp within UX Design and Strategy
• Strong expertise and understanding of tech and consumer behaviour
• Strategic ability to visually present thinking
• Strong expertise of CX Design
• Proven experience of Research skills
• Design thinking / Analytical ability / Problem Solving / and Excellent time management skills to prioritise initiatives
• Proficient with design tools such as Adobe CC, Axure, Sketch, Figma, Framer, In Vision Studio, etc
• Exp with tech architecture / product proposition/ creation and definition
• Exceptional communication and presentation skills
• Strong analytical skills
• To be confident to communicate complex product design concepts clearly across different audiences and levels
• Passionate about your work

If you are looking to join a growing organization with a fantastic team culture, have a passionate approach to your work and want to be part of a talented team, then please apply now with your cv and portfolio


All applications must be eligible to live and work in the UK 

Electrical/Mechanical/Medical/Networking Engineer.

Inhouse Service Engineer

Job – Fixing high end manakins and AV equipment in house in Orpington in Kent so commutable to head office – a fair amount of it is through remote IT networking and digital networking but also a part of it will be on the tools fixing or maintaining the products in house.

Looking for someone that lives commutable to head office – preferably someone with a mix of electrical engineering and IT networking/digital networking experience. Any applicants who have fixed technical medical devices or other devices and IT networking experience please apply. we need hands on medical/technical engineers with networking experience.

• Salary: £40-45K + the client will contribute 10% of the basic salary to an individual pension set up by the company. Voluntary contributions can be made by the individual.
• Private Medical & Dental insurance will be offered after 6 months (or after completion of probationary period). the client will contribute to payment of the annual cost, but this will be a taxable benefit. This includes family members as well as the employee.
• Health & Wellbeing scheme, with the client paying back a percentage of gym memberships, sports equipment etc
• Bonus of max 10% of annual salary payable if all company targets are reached

We are looking for those IT Hardware/Software superstars, ones that want a hybrid lifestyle ones that have good clients and want to be paid properly for the work done and hardware sole into. 

I have several opportunities for Salespeople in the SW London/KT9 area. 

You could be looking to move away from a suit and tie with a commute into town

You could be looking to move to more relaxed environment 

You could be bored of the old school ways of working and who wants to really step it up

You could be someone who earns well now but wants more with a better payplan. 

We have 4 roles in the SW London area for mid to senior AM’s

You must have clients to bring as well as a winning mindset! 

Contact us directly for a confidential conversation. 

IT Account manager / Senior IT Account manager / Hardware Salesperson / Box shifter / Tin shifter / margin / GP / Commission! 

SW London / Surrey KT9

Job Title: Head of Services
Location: Remote / Warrington / Chessington
Department: Services
Reporting to: CEO
Salary: Up to £75,000
The Role:

Our key client is seeking a person to lead their services proposition. The role will have
responsibility not only for ‘what’ services are sold but also ‘how’ services are sold. Developing
and updating a service catalogue which is relevant and reactive to customer challenges.
Supporting and developing the sales team along with the Sales Director to ensure commercial
success, We require an induvial to ‘drive’ the end-to-end process of becoming a serious
service provider to our customers.

The Company:
They are a leading IT solutions provider based in the UK who are dedicated to creating great IT
experiences – we seek to win the hearts and minds of IT strategy-makers, professionals, and
users. Our attitude is that no challenge is too big, no detail too small. We tackle both the
ordinary and the extraordinary with the same focus and originality of thought that ensures our
IT solutions make a difference.
Our culture of serving customers with commitment, professionalism, and charisma runs
through everything we do – we’re born to serve. From ensuring that our team are always
happy, to exceptional customer service, it’s in our name to work hard and only deliver the best
solutions to our customers. we do everything we can to
live up to our service based image, resolutely dedicating ourselves to the happiness and satisfaction of all our
customers. But we also know the value of encouraging a fun and positive atmosphere amongst
our people, and fully believe that if our people are happy, our customers will be too. Great
service, a smile, and a can-do attitude is what keeps our customers coming back to us time and
time again.

Responsibilities:
• Create and deliver robust company services strategy focusing specifically on:
• Maximising company profit driven by services
• Increasing YoY services revenue
• Developing customer base consuming services
• Maintaining an innovative and market driven service catalogue
• Discovering and building delivery partner relationships to support the service:
catalogue.
• Risk management (Customers, Partners, and contractual exposure)
• Building and maintaining excellent peer to peer relationships within valued
customers
• Actively engaging with the sales team to create a service selling ethos.
• Ensuring the sales team are well supported with enablement training and collateral to
effectively communicate the services proposition to customers.
• Focus on the operational processes and governance which underpin services to
maintain excellent customer experience on every engagement.
• Effective delivery of the contractual or professional services obligations that customers
have procured from them.
• Foster a culture of continuous service improvement and process efficiency which is
aligned to company strategy.
• Champion services both internally and externally.
• Be a Data Evangelist! – Through reporting and analytics ensure that ‘Services’ records and
information is documented and up to date on the IT systems.
• Report on services performance (commercially and operationally) as required by
the leadership team.
• Continually maintain industry and market awareness to ensure the services
proposition is well placed to maximise opportunity both in innovation and relevance to
customer challenges.
• People management in accordance with the company ethic and values.
• Represent services at industry events and exhibitions.
• Enhancing the internal services capability to maximise customer experience and
manage risk. Investigating, evaluating, proposing, and ultimately delivering new
initiatives such as dedicated customer contact centre, service desk and technical triage
functions.

The Person:
You will have previous experience of delivering industry leading services to a varied customer
base. An inquisitive nature with a degree of entrepreneurial flair to drive the next phase of
growth powered by services. You will have the ability to think strategically and have
the drive and control to ensure plans are effectively managed, reported and executed.
Commercial awareness and maximising opportunity / conversion will be an integral part of your
DNA twinned with the operational mindset to ensure process efficiency. Experience of
developing new teams and departments within a company with excellent integration would be
preferable.
Fundamental to this role:
• Extremely well organised with good all-round communication skills and excellent
written English.
• Excellent interpersonal skills, with the ability to communicate effectively with
management and cross-functional teams, for both technical and non-technical
audiences.
• Ability to think strategically and develop, maintain, and deliver outcome-based
proposals / plans.
• An extensive understanding of services and technology.
• Competent with Microsoft Office and collaboration applications.
• A flexible approach to work and prepared to ‘go the extra mile’ to exceed customer
expectations with an attention to detail.
• Applies knowledge and skills through handling complex problems beyond own area of
expertise.
• Strong presentation skills.
• Strong negotiation skills.
• Agreeable to working shifts if required.
• A great sense of humour!

The benefits:
• Pension scheme
• Access to company Salary Sacrifice schemes
• Flexible holiday entitlement
• Involvement in company incentives
• Company Laptop
• Employee referral bonus

We are looking for those IT Hardware/Software superstars, ones that want a hybrid lifestyle ones that have good clients and want to be paid properly for the work done and hardware sole into. 

I have several opportunities for Salespeople in the SW London/KT9 area. 

You could be looking to move away from a suit and tie with a commute into town

You could be looking to move to more relaxed environment 

You could be bored of the old school ways of working and who wants to really step it up

You could be someone who earns well now but wants more with a better payplan. 

We have 4 roles in the SW London area for mid to senior AM’s

You must have clients to bring as well as a winning mindset! 

Contact us directly for a confidential conversation. 

IT Account manager / Senior IT Account manager / Hardware Salesperson / Box shifter / Tin shifter / margin / GP / Commission! 

To achieve maximum sales growth and account penetration within identified specialist areas

General Summary:

To achieve maximum sales profitability, growth and account penetration within identified specialist areas.

Focusing on the promotion of Prescription Home Delivery Service, and associated Urology, Continence, Stoma and wound care products.

Focus on the promotion of Home delivery services for partnership charities such as:

1. SIA Healthcare through SIA Charity partnership
2. Shine Home Delivery
3. Other Key Charity Accounts depending on strategic plan

Grow territory and/or market segment by effectively selling the company’s products and/or related services.

To build and maintain relationships with customer contacts to secure new business.

Consistently work to the company standards in relation to our Compass Point and core values.

CORE FUNCTIONS:

• Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.
• Focus on Formulary inclusions for targeted products
• To sell to healthcare professions and non-medical decision makers in both Primary care, and acute settings.

DETAILS OF FUNCTION:

• Establishes develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to maintain existing business and generate new business for the organization’s products/services.
• Researches sources for developing prospective customers and for information to determine their potential.
• Manages their time effectively on territory, and can establish a business plan.
• Analyzes the territory/market’s potential and determines the value of existing and prospective customer’s value to the organization.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Coordinates sales effort with, sales management, sales team, marketing, nursing team, accounting, logistics and technical service groups all within the circle of trust
• Creates and manages a customer value plan for existing customers  
• Identifies advantages and compares organization’s products/services.
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
• Supplies management with oral and written reports on account status, development planning, customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Participates in exhibitions, education days and sales meetings as required and requested.
• Makes telephone calls and in-person visits and presentations to existing and prospective customers.

• REPORTING:
• Reports directly to Sales Director

PERSONAL SKILLS

• Able to communicate confidently to all levels
• Highly organized and able to demonstrate good time management
• Able to create effective business plans, and work with plan to fruition
• Demonstrate tenacity and motivation to achieve targets and KPI’s.
• Customer focused
• Strong track record of sales success
• Ability to create new business opportunities for our services and products.
• Experience of selling to the NHS in England and Wales an advantage
• Can create solutions and demonstrate problem solving abilities.

Our key client is a multi national business offering leading-edge technology with competitive rates it focuses on its customers needs to deliver document management/solutions, software as well as print production equipment.

Due to growth, it is now looking to recruit an experienced Business Development Manager to sell Managed Print Services and Document Solutions into new business opportunities.

As the BDM/Senior BDM, you will identify, develop, and drive new business opportunities within an array of sectors such as charities, retail, local authorities, education as well as SMEs.

To be considered for this role, you must:

• Have a background in selling Managed Print Solutions, Document Management or Printing equipment
• Understand how software and hardware work together as a solution.
• Be based in the north or midlands of the UK with the flexibility to travel
• Be able to manage short, and mid to long-term selling cycles

It would be highly advantageous if you had a background in selling Xerox/HP/Canon/Kyocera equipment.

If you are a successful salesperson with a background in selling MPS and document management or selling printing equipment then please do apply.

The role 

To manage sales for defined private and NHS accounts and serve as the primary liaison between those customers and Our key client,  This position focuses on building customer alliances, establishing and maintaining product differentiation and achieving short and long term sales objectives. Identifying customer needs and providing solutions which create a professional relationship between the customer and BHUK. This role reports to the National Sales Manager.

Sales

• Achieve account sales goals and objectives consistent with company objectives.
• Create and execute territory and key account plans to achieve stretching targets for the continued growth of your fertility portfolio.
• Maintain a superior level of product and market knowledge to accomplish territory objectives particularly strengthening and expanding current valued customer relations and identifying and building new ones.
• Plan and implement effective professional and patient education programs as required to develop and support key accounts

• Demonstrate expert skill level with customer facing responsibilities, critical thinking, analysis, planning and execution.

Devise and propose innovative commercial policies to win and maintain business.

Budgeting

• Manage the territory budget and accurately report budget activity to your management.

Communication

• Develop and maintain strong working relationships with the key healthcare professionals   and take a high science approach focused on identifying needs and providing solutions.
• Develop and maintain strong working knowledge and relationships with payers

• Plan, execute, measure and share strategic territory and Key Account plans including the development of fresh initiatives
• Develop and maintain a collaborative approach with BHUK teammates.

• Provide all necessary and requested field data on a timely basis.

Professional

• Actively demonstrate the highest level of professionalism, ethical behaviour and integrity in all aspects of KAM role.
• Recognize and demonstrate sensitivity to and maintain a level of confidentiality as required both internally and externally.
• Maintain an excellent level of continuous-improvement, personal and professional growth to grow territory sales and accomplish territory objectives.
• Maintain an expert operating knowledge of all company policies and guidelines including those addressing interactions with healthcare professionals, Compliance and Business Conduct

Qualifications

QUALIFICATIONS

Science based / business based degree
• Minimum 3-5 years secondary care sales experience in the pharmaceutical/health care industry with demonstrated success in sales performance.
• Experience in Men’s Health & Women’s Health markets desirable
• Scientific or clinical background desirable.
• Large account management experience highly desired
• Experience with pharmacy and other collaboration partners highly desired
• Experience selling in highly competitive markets is a must

COMPETENCIES

• Knowledge of the current NHS structure and private healthcare providers • Strong Strategic Business Planning as well as Critical Thinking skills required
• Able to support multiple tasks, initiatives, and projects simultaneously
• Self-motivated and must thrive on challenge
• Maintain personal level of accountability and ownership of results
• Ability to work as a member of a team to accomplish goals.
• Excellent communication, organisational and interpersonal skills.
• Energetic, flexible, enthusiastic and highly motivated.
• Customer oriented
• Strong sales, time management and administrative skills
• Minimum of intermediate level computer skills (MS Office products) required.

Up to £55k plus

+ 10K Commission + 6K car allowance, 5% pension, healthcare, phone, laptop etc

The role 

To manage sales for defined private and NHS accounts and serve as the primary liaison between those customers and Our key client,  This position focuses on building customer alliances, establishing and maintaining product differentiation and achieving short and long term sales objectives. Identifying customer needs and providing solutions which create a professional relationship between the customer and BHUK. This role reports to the National Sales Manager.

Sales

• Achieve account sales goals and objectives consistent with company objectives.
• Create and execute territory and key account plans to achieve stretching targets for the continued growth of your fertility portfolio.
• Maintain a superior level of product and market knowledge to accomplish territory objectives particularly strengthening and expanding current valued customer relations and identifying and building new ones.
• Plan and implement effective professional and patient education programs as required to develop and support key accounts

• Demonstrate expert skill level with customer facing responsibilities, critical thinking, analysis, planning and execution.

Devise and propose innovative commercial policies to win and maintain business.

Budgeting

• Manage the territory budget and accurately report budget activity to your management.

Communication

• Develop and maintain strong working relationships with the key healthcare professionals   and take a high science approach focused on identifying needs and providing solutions.
• Develop and maintain strong working knowledge and relationships with payers

• Plan, execute, measure and share strategic territory and Key Account plans including the development of fresh initiatives
• Develop and maintain a collaborative approach with BHUK teammates.

• Provide all necessary and requested field data on a timely basis.

Professional

• Actively demonstrate the highest level of professionalism, ethical behaviour and integrity in all aspects of KAM role.
• Recognize and demonstrate sensitivity to and maintain a level of confidentiality as required both internally and externally.
• Maintain an excellent level of continuous-improvement, personal and professional growth to grow territory sales and accomplish territory objectives.
• Maintain an expert operating knowledge of all company policies and guidelines including those addressing interactions with healthcare professionals, Compliance and Business Conduct

Qualifications

QUALIFICATIONS

Science based / business based degree
• Minimum 3-5 years secondary care sales experience in the pharmaceutical/health care industry with demonstrated success in sales performance.
• Experience in Men’s Health & Women’s Health markets desirable
• Scientific or clinical background desirable.
• Large account management experience highly desired
• Experience with pharmacy and other collaboration partners highly desired
• Experience selling in highly competitive markets is a must

COMPETENCIES

• Knowledge of the current NHS structure and private healthcare providers • Strong Strategic Business Planning as well as Critical Thinking skills required
• Able to support multiple tasks, initiatives, and projects simultaneously
• Self-motivated and must thrive on challenge
• Maintain personal level of accountability and ownership of results
• Ability to work as a member of a team to accomplish goals.
• Excellent communication, organisational and interpersonal skills.
• Energetic, flexible, enthusiastic and highly motivated.
• Customer oriented
• Strong sales, time management and administrative skills
• Minimum of intermediate level computer skills (MS Office products) required.

Up to £55k plus

+ 10K Commission + 6K car allowance, 5% pension, healthcare, phone, laptop etc

The role 

To manage sales for defined private and NHS accounts and serve as the primary liaison between those customers and Our key client,  This position focuses on building customer alliances, establishing and maintaining product differentiation and achieving short and long term sales objectives. Identifying customer needs and providing solutions which create a professional relationship between the customer and BHUK. This role reports to the National Sales Manager.

Sales

• Achieve account sales goals and objectives consistent with company objectives.
• Create and execute territory and key account plans to achieve stretching targets for the continued growth of your fertility portfolio.
• Maintain a superior level of product and market knowledge to accomplish territory objectives particularly strengthening and expanding current valued customer relations and identifying and building new ones.
• Plan and implement effective professional and patient education programs as required to develop and support key accounts

• Demonstrate expert skill level with customer facing responsibilities, critical thinking, analysis, planning and execution.

Devise and propose innovative commercial policies to win and maintain business.

Budgeting

• Manage the territory budget and accurately report budget activity to your management.

Communication

• Develop and maintain strong working relationships with the key healthcare professionals   and take a high science approach focused on identifying needs and providing solutions.
• Develop and maintain strong working knowledge and relationships with payers

• Plan, execute, measure and share strategic territory and Key Account plans including the development of fresh initiatives
• Develop and maintain a collaborative approach with BHUK teammates.

• Provide all necessary and requested field data on a timely basis.

Professional

• Actively demonstrate the highest level of professionalism, ethical behaviour and integrity in all aspects of KAM role.
• Recognize and demonstrate sensitivity to and maintain a level of confidentiality as required both internally and externally.
• Maintain an excellent level of continuous-improvement, personal and professional growth to grow territory sales and accomplish territory objectives.
• Maintain an expert operating knowledge of all company policies and guidelines including those addressing interactions with healthcare professionals, Compliance and Business Conduct

Qualifications

QUALIFICATIONS

Science based / business based degree
• Minimum 3-5 years secondary care sales experience in the pharmaceutical/health care industry with demonstrated success in sales performance.
• Experience in Men’s Health & Women’s Health markets desirable
• Scientific or clinical background desirable.
• Large account management experience highly desired
• Experience with pharmacy and other collaboration partners highly desired
• Experience selling in highly competitive markets is a must

COMPETENCIES

• Knowledge of the current NHS structure and private healthcare providers • Strong Strategic Business Planning as well as Critical Thinking skills required
• Able to support multiple tasks, initiatives, and projects simultaneously
• Self-motivated and must thrive on challenge
• Maintain personal level of accountability and ownership of results
• Ability to work as a member of a team to accomplish goals.
• Excellent communication, organisational and interpersonal skills.
• Energetic, flexible, enthusiastic and highly motivated.
• Customer oriented
• Strong sales, time management and administrative skills
• Minimum of intermediate level computer skills (MS Office products) required.

Up to £55k plus

+ 10K Commission + 6K car allowance, 5% pension, healthcare, phone, laptop etc

Job Purpose

This position reports to the National Sales Manager.  The Territory Manager is responsible for achieving maximum sales profitability, growth and account penetration within an assigned territory through the development of customer businesses.  Promotes, sells and secures orders from existing and prospective customers through by customizing business proposals to grow both product portfolios,  Implants and the Customer’s business.  Personally contacts and secures new business accounts/customers.

This is a field-based role which will require travel on a day to day basis, mainly in the appointed Territory.

Main Tasks and Responsibilities

• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory to generate new business for the organisations products/Services
• Makes telephone calls and in-person visits and presentations to existing and prospective customers
• Researches sources for developing prospective customers and for information to determine their potential.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Expedites the resolution of customer problems and complaints.
• Analyses the territory potential and determines the value of existing and prospective customers value to the organisation.
• Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
• Identifies advantages of and compares organisation’s products and services.
• Plans and organises personal sales strategy by maximizing the Return on Time investment for the territory.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Participates in trade shows and conventions.

Personal Attributes

• Ability to build mutually beneficial relationships based on trust and respect
• Demonstrated aptitude from problem-solving
• Results-orientated and able to work both independently and within a team.
• Excellent written and verbal communication skills
• Proficiency in using Microsoft Office Suite applications and contact management software.
• Valid Driver’s license

Package

Selling to Private Dentists, Dental Groups and Laboratories

Package – £35k – £55k + Top Sales Person – 125K last year + Car Allowance £600 P/M + Pension + Fuel Card + 23 Days Holiday

General Summary:

To achieve maximum sales profitability, growth and account penetration within identified specialist areas.

Focusing on the promotion of our clients Prescription Home Delivery Service, and associated Urology, Continence, Stoma and wound care products.

Focus on the promotion of Home delivery services for partnership charities such as:

1. SIA Healthcare through SIA Charity partnership
2. Shine Home Delivery
3. Other Key Charity Accounts depending on strategic plan

Grow territory and/or market segment by effectively selling the company’s products and/or related services.

To build and maintain relationships with customer contacts to secure new business.

Consistently work to the company standards in relation to our Compass Point and core values.

CORE FUNCTIONS:

• Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.
• Focus on Formulary inclusions for targeted products
• To sell to healthcare professions and non-medical decision makers in both Primary care, and acute settings.

DETAILS OF FUNCTION:

• Establishes develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to maintain existing business and generate new business for the organization’s products/services.
• Researches sources for developing prospective customers and for information to determine their potential.
• Manages their time effectively on territory, and can establish a business plan.
• Analyzes the territory/market’s potential and determines the value of existing and prospective customer’s value to the organization.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Coordinates sales effort with, sales management, sales team, marketing, nursing team, accounting, logistics and technical service groups all within the company  circle of trust
• Creates and manages a customer value plan for existing customers  
• Identifies advantages and compares organization’s products/services.
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
• Supplies management with oral and written reports on account status, development planning, customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Participates in exhibitions, education days and sales meetings as required and requested.
• Makes telephone calls and in-person visits and presentations to existing and prospective customers.

• REPORTING:
• Reports directly to Sales Director

PERSONAL SKILLS

• Able to communicate confidently to all levels
• Highly organized and able to demonstrate good time management
• Able to create effective business plans, and work with plan to fruition
• Demonstrate tenacity and motivation to achieve targets and KPI’s.
• Customer focused
• Strong track record of sales success
• Ability to create new business opportunities for Bullen Healthcare services and products.
• Experience of selling to the NHS in England and Wales an advantage
• Can create solutions and demonstrate problem solving abilities.

JOB TITLE: Territory Manager

Territory: Midlands

Salary: £28-£40K (dependent on experience) + Bonus + Car/mobile phone.

We have a brand new position for a Mid/Senior Digital Project Manager to work for one of our independent clients based in London working on exciting and challenging projects across a range of Digital clients within a Consultancy.

The ideal candidate will love to be challenged, have an unhealthy obsession with detail and make beautiful things possible!

Responsibilities:

• To work on the end to end of project delivery working from requirement definition through deployment and identifying schedules, scopes, budget estimations, project implementation plans to include risk mitigation.
• To be responsible for the instrumentation of projects from managing resources and responsibility for delivering the projects on time within budgets.
• Analysis of progress and project health to adapt scope, timelines and costs.
• To ensure projects are delivered on time.
• To establish and maintain relationships with client stakeholders providing updated daily information on any status or change.
• To develop and manage cost estimates with clients keeping this monitored throughout the projects.
• To report project outcomes.
• To report any risks to the relevant client leds.
• To be able to escalate any issues and resolve 

Relevant Experience/Skills:

• 3-5 years expertise as a Digital Project Manager with ideally a professional qualification in Project Management.
• Passion and enthusiasm, forward thinking with attention to detail.
• Proven background of working with management teams – internal and external.
• Excellent communication skills both written and verbal.
• Strong presentation skills.
• Solid experience of working to deadlines and budget guidelines.
• Excellent Problem solving and Analytical skills.
• Experience with PM software tools, methodologies and best practice.
• Experience of seeing projects through the full life cycle.
• A solid technical background with an understanding of software development and web technologies.
• Articulate 

To join this fantastic team, work on exciting projects, collaborate with great people and manage some amazing projects where you can really come in to your own, then please apply now 

We have a brand new position for a Mid/Senior Digital Project Manager to work for one of our independent clients based in Dublin working on exciting and challenging projects across a range of Digital clients within a Consultancy.

The ideal candidate will love to be challenged, have an unhealthy obsession with detail and make beautiful things possible!

Responsibilities:

• To work on the end to end of project delivery working from requirement definition through deployment and identifying schedules, scopes, budget estimations, project implementation plans to include risk mitigation.
• To be responsible for the instrumentation of projects from managing resources and responsibility for delivering the projects on time within budgets.
• Analysis of progress and project health to adapt scope, timelines and costs.
• To ensure projects are delivered on time.
• To establish and maintain relationships with client stakeholders providing updated daily information on any status or change.
• To develop and manage cost estimates with clients keeping this monitored throughout the projects.
• To report project outcomes.
• To report any risks to the relevant client leds.
• To be able to escalate any issues and resolve 

Relevant Experience/Skills:

• 3-5 years expertise as a Digital Project Manager with ideally a professional qualification in Project Management.
• Passion and enthusiasm, forward thinking with attention to detail.
• Proven background of working with management teams – internal and external.
• Excellent communication skills both written and verbal.
• Strong presentation skills.
• Solid experience of working to deadlines and budget guidelines.
• Excellent Problem solving and Analytical skills.
• Experience with PM software tools, methodologies and best practice.
• Experience of seeing projects through the full life cycle.
• A solid technical background with an understanding of software development and web technologies.
• Articulate 

To join this fantastic team, work on exciting projects, collaborate with great people and manage some amazing projects where you can really come in to your own, then please apply now

A new position has now arisen to join one of Ireland’s largest companies as a QA Tester to develop and deliver QA solutions within a customer centric culture.

This role of QA Tester will establish, deliver and maintain all digital experience QA systems across the whole of the company, working with multi-functional teams to evaluate both web and mobile applications.

An expert in QA procedures and processes will help turn complex product offering into engaging experiences for the customer.

Responsibilities:

• To establish a QA Process within the digital delivery area
• To support the release of new features and functions
• To create an ongoing BAU testing run of all properties, generating a prioritised backlog of BAU fixes
• To create detailed test plans, as well as templates and test cases
• To design and develop automated test scripts 
• Identify KPIS for product quality and to be able to track QA metrics and reports
• To develop an automation framework 
• To document best practices
• To seek out opportunities to improve existing processes
• To develop, maintain and ensure products adhere to quality standards for reliability, security and performance
• To have a solid understanding of UX principles and methodologies including User-Centred Design and Design Thinking. git docker

Experience/Qualifications/Skills:

• Degree in computer science or similar
• 5 years’ experience within a QA / Test role 
• Experience within Digital experiences
• Experience of working within an agile environment
• A thorough understanding of QA processes to be able to optimise user experience, as well as business and commercial objectives
• Data driven problem solving skills
• Experience of BDD and CI/CD
• Experience testing Microservices / APIs
• Experience of Selenium, Cucumber, Jenkins, SOAP UI, Gherkin, Swagger UI, Git, Docker
• Experience of creating detailed test plans, test cases and BAU bug management

If you are looking for a challenging and exciting role where you can push the boundaries to your excellent expertise and work on some great projects to enhance the QA of the company, then apply now 

We have a new and exciting role for a Product Strategist to work for one of our independent clients who are a Digital Consultancy specialising in Digital Transformation based in Dublin and London. The role can be worked from either location on a hybrid basis.

The role of Product Strategist will align UX Design with the client’s business goals and strategies and will assist in guiding the overall design strategy for a product, align the UX Research and BI to help shape the product roadmap and designs.

 Responsibilities:

• To develop a solid understanding of the client’s business goals and user needs
• To identify and high impact research questions and opportunities whilst driving strategic design decisions
• To develop a framework to run client and user workshops with a clearly defined methodology to produce synthesises reports for the client that has meaningful insights
• To synthesize both UX Research and business data to help shape the product roadmap, designs and the future UX Research activity
• To create and review user stories with a given design sprint to ensure goals and objective and clear and led by UX Research
• To use storytelling to communicate high level concepts and research insights in all presentations / reports and workshops
• To evaluate and measure the outcome for each design sprint
• To provide recommendations on how to best improve the overall product design 
• To collaborate between cross functional teams
• To facilitate and run workshops with both clients and end users and to produce UX reports which will summarise the key findings and determine the future product design at the end of each phase
• To define and scope a new product / platform / ecosystem 
• To define the key features and functionality sets which will differentiate the products over a period of time
• To formulate both concepts and requirements into a strategic roadmap and overall approach include IA and UX artifacts
• Develop and conduct large scale user testing for validation 
• To identify the best tools / scripts and frameworks to ensure a solid approach to testing is conducted
• To make sure the user and clients’ needs are being met
• To understand the client’s business goals and define audience needs
• To conduct the UX research / competitive analysis and stakeholder interviews
• To synthesize discover research into a strategic approach and create deliverables 
• To collaborate with the Design and Development teams to ensure the design and implementation of the product meets the true vision 
• To perform UX Audits and analyse the data from various tools to provide insights on user behaviour 
• To identify and recommend design changes
• To identify potential future opportunities through revisions and improvements for later stages
• To provide strong user centred design leadership
• To prioritise projects / manage tasks and collaborate closely with the Pm team to deliver projects on time and on budget
• To present strategy briefs and decks to internal teams and clients
• To lead a project from a UX perspective with a user centred approach

Qualifications / experience / skills:

• A Design related Degree
• 5+ years exp within UX Design and Strategy
• Strong expertise and understanding of tech and consumer behaviour 
• Strategic ability to visually present thinking
• Strong expertise of CX Design
• Proven experience of Research skills 
• Design thinking / Analytical ability / Problem Solving / and Excellent time management skills to prioritise initiatives 
• Proficient with design tools such as Adobe CC, Axure, Sketch, Figma, Framer, In Vision Studio, etc
• Exp with tech architecture / product proposition/ creation and definition
• Exceptional communication and presentation skills
• Strong analytical skills 
• To be confident to communicate complex product design concepts clearly across different audiences and levels
• Passionate about your work

If you are looking to join a growing organization with a fantastic team culture, have a passionate approach to your work and want to be part of a talented team, then please apply now

We are currently recruiting for an experienced Front End Developer with an expertise in Reactjs to work for our client based in London who specialised in the healthcare industry.

The position will be tasked with managing the company’s servers and solving any issues that may arise on the frontend platform.

We are looking for a passionate and ambitious candidate who is able to oversee the development, launch and refine the online platform and supporting applications.

Responsibilities:

• To develop new user facing features
• To ensure the technical feasibility of the Ui/UX Designs
• To implement UI UX based on wireframes and tech specifications
• To optimise application for maximum speed and scalability
• To collaborate with the internal teams working on different layers of the infrastructure as well as the rest of the product team with any cross over projects
• To undertake code reviews / unit testing and integration testing
• To uphold a high standard of code quality along with performance
• To build, enhance and maintain frontend platforms

Qualifications / experience / tech:

• Degree in computer science 
• 4-5 years Front End Development experience
• Solid Javascript and React expertise
• A strong understanding of cross browser compatibility issues
• A good understanding of SEO principles
• Code review experience / ability 
• Excellent collaboration skills and attention to detail

If you are looking for a new permanent challenge in a company who are ambitious and growing along with the opportunity to produce some high level work in a talented team with a great culture within the health industry, then apply now with cv and github

We have a new and exciting opportunity for a Mid level experienced UI Designer to join one of our clients based in London working in a Consultancy.

The ideal candidate will have 2-4 years UI Design expertise and may have already worked within an agency or consultancy environment and be passionate and strive to create beautiful, functional and delightful experiences.

Responsibilities:

• To work as part of the Design team.
• Able to work on projects independently.
• Collaborate with the Design team and bring ideas to the table.
• Be able to turn complex problems into simple solutions.
• To produce high quality designs from concept to delivery across many channels and platforms.
• Gather insights and turn them into informed design decisions.
• To have the ability to prototype your designs with low or hi fidelity and present them to the team and clients in usability evaluation.
• To build design systems.
• Able to present your designs to the Design Team and the Client.
• Collaborate with the Dev team to hand over designs in the format required.

Skills/Experience:

• Design Degree.
• 2-4 years of User Interface Design experience.
• A background in designing Digital experiences for various brands ranging from start ups to corporate companies.
• Ability to present the UI visually in an easy to read and easy to understand format.
• Ability to communicate effectively within a cross functional product development team.
• Able to present ideas and designs effectively.
• A strong portfolio or UI/ Digital Design works. 
• Passionate and collaborative.
• Sense of humour.

If you would like to join a highly talented Design Team who work very collaboratively, as well as working on various exciting projects, then please apply now with cv and portfolio along with cover letter outlining your experience and salary

We are excited to be recruiting for a Strong Mid / Senior level UX Designer to join a growing team within an established start up consultancy based in London, currently with a view to stay remote and attend the office here and there in the future (hybrid).

The ideal candidate will be forward thinking, passionate and an experienced UX Designer who wants to make a difference to the User Experience and produce the best user scenarios within a range of different projects across varying industries such as Banking/Finance/Insurance/Travel/Tech etc for digital transformations as well as working with clients who want to increase their digital presence.

Requirements:

• To take on complex tasks and transform them to intuitive, accessible and user friendly designs for the clients customers
• To envisage how the users experience products and be able to bring that vision to life
• To collaborate closely with the Design Team, Developers, Researchers and Product Managers throughout the whole design process from user flows, wireframing, building UI mock ups and prototypes
• To anticipate what users need and be the advocate for them to ensure the final product exceeds expectations
• You will also help to define the user model and user interface for clients’ products 
• To develop high level / detailed storyboards, mock ups and prototypes to communicate effectively the interaction and design ideas
• To gage usability of new and existing products and be able to make suggestions for change
• To produce high quality User Experience Design and be a strong member of the design team who will add value

Qualifications And Experience:

• A design related degree (UX)
• 3-5 years commercial UX Design experience across a range of digital channels (web/mobile etc)
• Experience with design tools such as Adobe CC/Axure/Sketch/Figma/Framer/InVision etc)
• A good level of technical experience in order to collaborate with the development team
• Strong communication and collaboration experience
• Able to add value to the team with ideas and contributions
• To regularly keep up and have a keen interest in industry standards
• Team player 
• Sense of Humour!

If you are keen to join a fantastic culture with a growing and talented team of designers, work on some exciting and varied projects, add value, want to work hybrid, 50% home and 50% office – then apply now with your CV and Portfolio

We have an exciting and new opening for a Strong Mid Level UX Designer to join a Design team within a fintech business service.

The role of UX Designer will sit within The Marketing Centre of Expertise and will work across a range of big brands within the group.

Responsibilities:

• To deliver the best User Experiences across a range of digital touchpoints that will have a huge impact on the products
• To be part of a Design team where the impact of this role is huge delivering cutting edge customer experiences
• To collaborate with the Design and wider teams and get involved with input and ideas
• To present to stakeholders
• To take responsibility for driving a vision and creating a world class UX with creative direction
• To be the voice of the user and customer within the business and work within a research and design based culture
• To contribute to the creation of industry standard research processes to enable the team to validate their ideas with the target audiences and to identify the key insights and how to translate them into design decisions
• To learn and champion through the use of usability testing and analytics to measure and optimise key journeys throughout the digital touchpoints 
• To engage the business and manage the expectations of the business getting buy in from stakeholders

Experience / Qualifications required:

• 3-5years UX Design experience with both product and web design
• A UX Design related degree or similar
• Experience of working within an agile environment
• Experienced with each stage of the UX Process from Research throughout 
• Passion for all things UX
• Knowledge of formal UX Principles
• Working knowledge of Figma / Sketch/ Invision / Adobe CS etc
• Experience working and collaborating with different teams such as marketing and product
• Experience of facilitating and attending workshops
• Ability to communicate your ideas and explain the full rational behind your design decisions 
• Experience of working with Design systems
• Experienced with conducting usability tests
• Experience of presenting to stakeholders and gaining buy in 
• Able to help mentor more junior members of the team
• Passionate about improving customer experience and raising brand awareness to key audiences with a B2B focus

If you are looking for your next career move and want to join a friendly and passionate design team where you can utilise your experience in UX to help consistently improve products and the User Experience to a very high level, work with likeminded people and work on a Hybrid basis then please apply now with cv and portfolio outlining your work process 

We need a senior from the MEDICAL TECH INDUSTRY !!! 

We have changed our model recently to have a combination of F2F delivery and virtual, we are looking for someone who can develop the next horizon and lead a well established strong team to drive the UI strategy, direct reports 4 but this will increase to 5 team members.

JOB DESCRIPTION :

To create a UI Professional Education Strategy across all our Business Unit areas; in conjunction with Prof Ed in EMEA; that addresses the need for the UI clinical community to be equipped to make safe and effective use of our leading-edge technologies. To harness the subject matter experts both within the company and thought leaders in the clinical community to drive this forward using the latest thinking on learning journeys and technology to expand the reach and improve the cost profile.

Key Result Areas

• Comprehensive Prof Ed programme operating across the Business Units with evaluations that consistently score >3 out of 5
• Highly functioning team culture
• Harnessed talents and skills from across the ecosystem, e.g. engaged TMs, clinicians and other SMEs

Main accountabilities 

·Conduct regular needs analysis of our current activities and measure the effectiveness of our professional education output across the Business Units and UI region

·Partner with the Business Unit Managers and Product Managers to ensure programmes meet the goal to improve the safe and effective use of our product portfolio

·Ensure coverage in all regions of the UK and Ireland; with best practice shared across EMEA

·Continue to grow partnerships with Royal Colleges, Societies and centres such as the RCSI in Dublin.

·Design 3-5-year roadmap for Professional Education taking into account new product introductions, evolution of endoscopic & surgical techniques and the latest science

·Nurture network of subject matter experts (SMEs) from inside the company and the clinical community

·To manage the local events team, the Professional Education Manager/s and the field Clinical Application Specialists to develop a harmonious and energetic team spirit.

·To ensure 100% compliance, with no compromises: following documentation and approval protocols

·Leverage technology (e.g., Online/AR/VR) where appropriate to expand the reach and reduce cost per participant

·Implement and work to all applicable regulatory and quality requirements as stipulated within the KeyMed Quality Manual, Quality Policy, and Quality Objectives

·Implement and work to all applicable Health, Safety and Environmental requirements as stipulated within the HSE Manual, HSE Policies, and HSE Objectives.

Requirements

Education, formal qualifications:

·Degree or equivalent experience

Professional experience: (Desired)

·Experience in team management and leadership of a function through influence in a matrix environment

·Proven track record of developing and executing Professional Education in a similar, regulated industry

·Sound working knowledge of Word, Excel, PowerPoint.
Possess an expert knowledge in medical education

·Relevant degree/masters/post grad in education

Competencies, skills, knowledge, mindset: 

·Excellent Education acumen.

·Clear and concise written and spoken communication skills.

·Ability to present information in a structured and balanced manner.

·Can use standard applications to process, obtain and combine information

·Ability to act in a leadership capacity.

·Must be able to work as part of a cross divisional team.

·Willing to travel and occasionally work unsocial hours subject to business requirements.
Excellent communicator at all levels within a corporate environment.

·Demonstrate the necessary gravitas and credibility to act as Champion of Professional Education and brand ambassador for our Global client.

·Highly motivated, proactive and enthusiastic and able to work with minimum supervision and with the ability to meet strict deadlines and work within agreed budgets.

·Resilient

Physical Requirements

·May be required to stand for extended periods during courses.

·Driving.

M4 Corridor – Swindon to Reading

Prime Job Objective:        

Support the sales team to develop and nurture satisfactory customer relations.

Develop excellent product knowledge.
Assist marketing actions to promote the portfolio.
Organise and deliver training internally and customers.

Territory:                             

The activity will be based mainly – but not limited to – Swindon to Reading. Occasional actions in other part of the country will also be required

Territories can be changed and amended according to business needs and the company will inform you of these.

Main Duties:

• Attend surgeries in hospitals, according to availability, level of priority and geographical location.

• Communicate directly with the Territory Manager (TM) before and after surgery, informing them of any issues or if any interest in other products.

• Support TM for meetings and workshops. This will be done according to availability, level of priority and geographical location
  
  
• Develop expertise in our products. This includes the design rationale, the positioning on the market against the competition and the studies / data / publications supporting it.
  
  

• Work with Surgeons on the planning App with or without the GPS. Help with the initial setup, training and smooth usage. Provide planning presentation when needed or requested. Liaise directly with BlueOrtho to address issues.
  
  
• Deliver clinical product knowledge through training and theatre support for Theatre Staff and Surgeons, always ensuring that the patient safety and positive outcomes are achieved.

• Provide and deliver product training to employees (e.g new starters)

.

• Support with new product launches in the UK
  
  
• Support the Marketing activity. Help in the development and management of promotional actions.
  
  
• Help organise exhibitions and attend if required.
  
  
• Help organise courses in the UK (e.g Cadaver labs) and attend if required.
  
  
• Accompany surgeons to visitation centres, Cadaver labs and other meetings nationally and internationally if required.
  
  
• Provide Manager with regular report on activity, as per agreed template.

• Maintain expenses within the allocated budget.

• Adhere to all guidelines and compliance regulations set within the industry.

• Follow procedure and requirements regarding cars and company property. 

• Attend all courses, seminars and training sessions as deemed necessary.

• Ad-hoc additional duties as instructed by your Line Manager.

• Maintain the Core Values of Integrity, Teamwork, Compassion, Innovation & Excellence.

• The role is field based and will require significant travel.  There will be some nights away from home to ensure the territory is effectively managed.

Performance Evaluation

• Successfully attend and assist in clinical cases

• Deliver training as and when required

• Develop expert product knowledge

We have a fantastic opportunity for a Senior Product Designer to join a successful and talented design team within an international award-winning company based in Dublin.

The successful candidate will be joining a team that designs and builds global SaaS products and will have the opportunity to add value through their expertise along with having a great opportunity at a senior level to help mentor lesser experienced designers.

Responsibilities:

• To work as a senior member of the design team 
• Gathering requirements
• Understanding of business needs, opportunities, and problem areas
• To be able to empathise with the users to understand their needs 
• Design solutions based on Design Thinking methodology
• To work on a full end to end Product Design with a blend of both UI and UX Design skills to include delivering both low and high-fidelity prototypes/mock-ups
• To present to stakeholders and get buy in 
• To work alongside other designers to ensure consistency throughout the products
• To collaborate with all members of the product and research team, to design, build and bring products to market
• To understand the technical constraints behind designs and to work with architecture to solve any complex issues
• To create value by using the relevant research/ data in order to design solutions to match both business and users’ needs
• To present designs to stakeholders and the rationale behind the design decisions
• To work with other designers to develop the product Design System
• To champion Design standards and delivery of the product features working via agile development
• To facilitate and run workshops to help solve challenges and problem areas
• To be a design thinking advocate for Product Design and for Accessible Design
• To be able to create and maintain a forward thinking visions for the products

Experience/Skills:

• Design related Degree
• 4+ years Product/ UI UX Design experience (end to end)
• Excellent communication skills- both verbal and written
• Able to collaborate well and present to stakeholders
• Experience of facilitating workshops
• Experience of mentoring designers
• Strong Design thinking approach
• Experience of working within a scrum team within an agile environment
• Strong problem solving skills
• Experience working with Figma / Sketch.
• Good working knowledge of Confluence or Jira
• Experience of UX research methods
• Strong portfolio of Product/UI/UX Design showcasing end to end process, thoughts behind decision making with strong UI/Visuals.
• Passionate about Design and keeping up with the latest design trends

If you are excited for this fantastic challenge, want to be part of an international organisation that has an amazing culture and a very talented design team and feel your expertise will add value, then apply now with cv and portfolio

We are currently recruiting for an experienced Front End Developer with an expertise in Reactjs to work for our client based in London who specialised in the healthcare industry.

The position will be tasked with managing the company’s servers and solving any issues that may arise on the frontend platform.

We are looking for a passionate and ambitious candidate who is able to oversee the development, launch and refine the online platform and supporting applications.

Responsibilities:

• To develop new user facing features
• To ensure the technical feasibility of the Ui/UX Designs
• To implement UI UX based on wireframes and tech specifications
• To optimise application for maximum speed and scalability
• To collaborate with the internal teams working on different layers of the infrastructure as well as the rest of the product team with any cross over projects
• To undertake code reviews / unit testing and integration testing
• To uphold a high standard of code quality along with performance
• To build, enhance and maintain frontend platforms

Qualifications / experience / tech:

• Degree in computer science 
• 4-5 years Front End Development experience
• Solid Javascript and React expertise
• A strong understanding of cross browser compatibility issues
• A good understanding of SEO principles
• Code review experience / ability 
• Excellent collaboration skills and attention to detail

If you are looking for a new permanent challenge in a company who are ambitious and growing along with the opportunity to produce some high level work in a talented team with a great culture within the health industry, then apply now with cv and github 

North West & North Wales Region :

Prime Job Objective:        

Support the sales team to develop and nurture satisfactory customer relations.

Develop excellent product knowledge.
Assist marketing actions to promote the portfolio.
Organise and deliver training internally and customers.

Territory:                             

The activity will be based mainly – but not limited to – in the north west, around Liverpool, Manchester and Stoke-on-Trent. Occasional actions in other part of the country will also be required

Territories can be changed and amended according to business needs and the company will inform you of these.

Main Duties:

• Attend surgeries in hospitals, according to availability, level of priority and geographical location.

• Communicate directly with the Territory Manager (TM) before and after surgery, informing them of any issues or if any interest in other products.

• Support TM for meetings and workshops. This will be done according to availability, level of priority and geographical location
  
  
• Develop expertise in our products. This includes the design rationale, the positioning on the market against the competition and the studies / data / publications supporting it.
  
  

• Work with Surgeons on the planning App with or without the GPS. Help with the initial setup, training and smooth usage. Provide planning presentation when needed or requested. Liaise directly with BlueOrtho to address issues.
  
  
• Deliver clinical product knowledge through training and theatre support for Theatre Staff and Surgeons, always ensuring that the patient safety and positive outcomes are achieved.

• Provide and deliver product training to employees (e.g new starters)

.

• Support with new product launches in the UK
  
  
• Support the Marketing activity. Help in the development and management of promotional actions.
  
  
• Help organise exhibitions and attend if required.
  
  
• Help organise courses in the UK (e.g Cadaver labs) and attend if required.
  
  
• Accompany surgeons to visitation centres, Cadaver labs and other meetings nationally and internationally if required.
  
  
• Provide Manager with regular report on activity, as per agreed template.

• Maintain expenses within the allocated budget.

• Adhere to all guidelines and compliance regulations set within the industry.

• Follow procedure and requirements regarding cars and company property. 

• Attend all courses, seminars and training sessions as deemed necessary.

• Ad-hoc additional duties as instructed by your Line Manager.

• Maintain the Core Values of Integrity, Teamwork, Compassion, Innovation & Excellence.

• The role is field based and will require significant travel.  There will be some nights away from home to ensure the territory is effectively managed.

Performance Evaluation

• Successfully attend and assist in clinical cases

• Deliver training as and when required

• Develop expert product knowledge

SW London / Surrey KT9

Job Title: Head of Services
Location: Remote / Warrington / Chessington
Department: Services
Reporting to: CEO
Salary: Up to £75,000
The Role:

Our key client is seeking a person to lead their services proposition. The role will have
responsibility not only for ‘what’ services are sold but also ‘how’ services are sold. Developing
and updating a service catalogue which is relevant and reactive to customer challenges.
Supporting and developing the sales team along with the Sales Director to ensure commercial
success, We require an induvial to ‘drive’ the end-to-end process of becoming a serious
service provider to our customers.

The Company:
They is a leading IT solutions provider based in the UK. We’re dedicated to creating great IT
experiences – we seek to win the hearts and minds of IT strategy-makers, professionals, and
users. Our attitude is that no challenge is too big, no detail too small. We tackle both the
ordinary and the extraordinary with the same focus and originality of thought that ensures our
IT solutions make a difference.
Our culture of serving customers with commitment, professionalism, and charisma runs
through everything we do – we’re born to serve. From ensuring that our team are always
happy, to exceptional customer service, it’s in our name to work hard and only deliver the best
solutions to our customers. we do everything we can to
live up to our service based image, resolutely dedicating ourselves to the happiness and satisfaction of all our
customers. But we also know the value of encouraging a fun and positive atmosphere amongst
our people, and fully believe that if our people are happy, our customers will be too. Great
service, a smile, and a can-do attitude is what keeps our customers coming back to us time and
time again.

Responsibilities:
• Create and deliver robust company services strategy focusing specifically on:
• Maximising company profit driven by services
• Increasing YoY services revenue
• Developing customer base consuming services
• Maintaining an innovative and market driven service catalogue
• Discovering and building delivery partner relationships to support the service:
catalogue.
• Risk management (Customers, Partners, and contractual exposure)
• Building and maintaining excellent peer to peer relationships within valued
customers
• Actively engaging with the sales team to create a service selling ethos.
• Ensuring the sales team are well supported with enablement training and collateral to
effectively communicate the services proposition to customers.
• Focus on the operational processes and governance which underpin services to
maintain excellent customer experience on every engagement.
• Effective delivery of the contractual or professional services obligations that customers
have procured from them.
• Foster a culture of continuous service improvement and process efficiency which is
aligned to company strategy.
• Champion services both internally and externally.
• Be a Data Evangelist! – Through reporting and analytics ensure that ‘Services’ records and
information is documented and up to date on the IT systems.
• Report on services performance (commercially and operationally) as required by
the leadership team.
• Continually maintain industry and market awareness to ensure the services
proposition is well placed to maximise opportunity both in innovation and relevance to
customer challenges.
• People management in accordance with the company ethic and values.
• Represent services at industry events and exhibitions.
• Enhancing the internal services capability to maximise customer experience and
manage risk. Investigating, evaluating, proposing, and ultimately delivering new
initiatives such as dedicated customer contact centre, service desk and technical triage
functions.

The Person:
You will have previous experience of delivering industry leading services to a varied customer
base. An inquisitive nature with a degree of entrepreneurial flair to drive the next phase of
growth powered by services. You will have the ability to think strategically and have
the drive and control to ensure plans are effectively managed, reported and executed.
Commercial awareness and maximising opportunity / conversion will be an integral part of your
DNA twinned with the operational mindset to ensure process efficiency. Experience of
developing new teams and departments within a company with excellent integration would be
preferable.
Fundamental to this role:
• Extremely well organised with good all-round communication skills and excellent
written English.
• Excellent interpersonal skills, with the ability to communicate effectively with
management and cross-functional teams, for both technical and non-technical
audiences.
• Ability to think strategically and develop, maintain, and deliver outcome-based
proposals / plans.
• An extensive understanding of services and technology.
• Competent with Microsoft Office and collaboration applications.
• A flexible approach to work and prepared to ‘go the extra mile’ to exceed customer
expectations with an attention to detail.
• Applies knowledge and skills through handling complex problems beyond own area of
expertise.
• Strong presentation skills.
• Strong negotiation skills.
• Agreeable to working shifts if required.
• A great sense of humour!

The benefits:
• Pension scheme
• Access to company Salary Sacrifice schemes
• Flexible holiday entitlement
• Involvement in company incentives
• Company Laptop
• Employee referral bonus

Prime Job Objective:

Support the sales team to develop and nurture satisfactory customer relations.

We are looking for X86 / Infrastructure specialists 

Salesperson/BDM or a Presales Specialist, with a knowledge of X86 architecture and overview of general infrastructure.

The role will be dynamic and interesting calling on your support skills and client relationship skills alike, the role is primarily pre and post sale support, But for the right person a higher salary can be achieved if you are able to find opportunities and develop new business relationships.

1 x Senior role  (sales/support)

2 x Mid role (support pre/post)

This role is to work in the distribution channel, Hybrid working available.

Apply below for further details.

Audio Visual Engineer

This role is based in Belfast and you will be required to travel to the Republic of Ireland as and when required. 

The role involves installing carts, conference room systems, screens, computer systems and other Audio-Visual products for many high-profile Companies, Hospitals and Government Authorities across NI.

The Installation Engineer will join our fitting team and undertake installation of conference room systems and ergonomic solutions such as displays, projectors, cameras, video conferencing, audio, electrical wiring, and communications equipment.

The successful candidate will have excellent problem-solving skills, excellent customer communication skills and a can-do attitude. This is an excellent opportunity for a skilled installation engineer / commissioning engineer to join a growing team and Company.

 Engineer Position Overview

Key responsibilities of the role will include:

• Undertake installation of conference room equipment, screens, computer systems, AV products and other communications systems in a professional and tidy manner. We pride ourselves on the installation of systems and packages in the most professional and seamless manner.
• Fixing of wall/floor/desk displays, projectors, AV equipment and more.
• Wiring and tidying of wiring looms or singular cables so installed equipment is presentable and tidy.
• Work efficiently as part of the fitting team to ensure installations are done smoothly and on time.
• To be able to work alone and as part of a team where required.
• Readying and preparation of equipment and consumables in the workshop when not out on site or before installations take place.
• Adhering to Health and Safety regulations when in the workshop or on client visits.
• To keep work areas tidy.
• Carrying out scheduled tasks which will be allocated via a service management system.
• Produce accurate Service Report Records

Desirable Skills –

• Previous experience in a similar role working on Audio Visual or Conference Room equipment is desirable
• Strong knowledge of electrical wiring, mounting and other electrical installation techniques.
• Excellent communicator and team player
• Time served in an apprenticeship or BTEC National Diploma or equivalent

• Administration and maintaining experience of SCCM – packaging & pushing out System Images (Windows 10) applications & updates
• Active Directory experience
• Understanding of Microsoft Technologies including DNS, DHCP, Virtualisation
• Backups solutions knowledge
• Microsoft Windows OS knowledge (systematic fault finding)
• Knowledge of Computer Systems to include hardware fault finding and repair

• Hyper V/VMWare
• Scripting
• PowerShell
• WDS (Windows Deployment Services)
• Hardware Knowledge

We are looking for those IT Hardware/Software superstars, ones that want a hybrid lifestyle ones that have good clients and want to be paid properly for the work done and hardware sole into. 

I have several opportunities for Salespeople in the SW London/KT9 area. 

You could be looking to move away from a suit and tie with a commute into town

You could be looking to move to more relaxed environment 

You could be bored of the old school ways of working and who wants to really step it up

You could be someone who earns well now but wants more with a better payplan. 

We have 4 roles in the SW London area for mid to senior AM’s

You must have clients to bring as well as a winning mindset! 

Contact us directly for a confidential conversation. 

IT Account manager / Senior IT Account manager / Hardware Salesperson / Box shifter / Tin shifter / margin / GP / Commission! 

This position reports to the National Sales Manager.  The Territory Manager is responsible for achieving maximum sales profitability, growth and account penetration within an assigned territory through the development of customer businesses.  Promotes, sells and secures orders from existing and prospective customers through by customizing business proposals to grow both our product portfolio, Implants and the Customer’s business.  Personally contacts and secures new business accounts/customers.

This is a field-based role which will require travel on a day to day basis, mainly in the appointed Territory.

Main Tasks and Responsibilities

• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory to generate new business for the organisations products/Services
• Makes telephone calls and in-person visits and presentations to existing and prospective customers
• Researches sources for developing prospective customers and for information to determine their potential.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Expedites the resolution of customer problems and complaints.
• Analyses the territory potential and determines the value of existing and prospective customers value to the organisation.
• Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
• Identifies advantages of and compares organisation’s products and services.
• Plans and organises personal sales strategy by maximizing the Return on Time investment for the territory.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Participates in trade shows and conventions.

Personal Attributes

• Ability to build mutually beneficial relationships based on trust and respect
• Demonstrated aptitude from problem-solving
• Results-orientated and able to work both independently and within a team.
• Excellent written and verbal communication skills
• Proficiency in using Microsoft Office Suite applications and contact management software.
• Valid Driver’s license